📋1. Introduction & Scope
Welcome to Superbetin.im. This Privacy Policy explains how superbetin collects, stores, processes, and protects your personal information. It applies to superbetin's website, mobile application, and all associated services.
By using our platform or creating an account, you agree to this Privacy Policy. If you do not agree, please do not use superbetin.
Superbetin operates in compliance with international data protection standards. We place your privacy above our own commercial interests.
This policy was originally written for our primarily Bangladeshi user base. In the event of any interpretive conflict between the Bangla and English versions, the English version shall take precedence.
📥2. What Information We Collect
Superbetin collects your information in several ways. See the details below:
Registration & Identity Information:
- Full name and date of birth
- Mobile number and email address (if applicable)
- National ID number (for KYC verification)
- Current address (as part of the verification process)
Financial Information:
- Mobile banking number (bKash, Nagad, Rocket)
- Transaction history — deposits and withdrawals
- Bank account details (where applicable)
Usage Data:
- IP address, device type, and operating system
- Browsing history within the platform
- Betting & Gaming Patterns
- Login time and location (up to general city level)
- Customer Support Contact Details
| Data Type | Source | Required? |
|---|
| Name & Mobile | Registration Form | Yes |
| NID or Passport | KYC Upload | For Withdrawals |
| Payment Information | Transaction Processing | Yes |
| Device Information | Automatic | Automatic |
| Cookie Data | Browser | Some Optional |
⚙️3. How We Use Your Information
Superbetin uses your information only for the following legitimate purposes:
- Account Management: To handle registration, login, identity verification, and account security.
- Service Delivery: To facilitate betting, gaming, payment processing, and withdrawals.
- Security & Fraud Prevention: To detect suspicious activity and protect your account.
- Customer Support: To assist you effectively with questions and issue resolution.
- Legal Obligations: To meet regulatory requirements and comply with AML (Anti-Money Laundering) policies.
- Personalized Experience: To send you relevant offers and notifications based on your preferences (you can opt out at any time).
- Platform Development: To analyze and improve the overall user experience.
Superbetin does not and will not sell your information to advertising companies. Your data is not a product.
🤝4. Who We Share Your Information With
Superbetin only shares your information in the following limited circumstances:
- Payment Processors: To process transactions with platforms such as bKash and Nagad. Only the minimum necessary information is shared.
- Game Providers: Minimum necessary data required to run third-party games.
- Regulatory Authority: In response to valid requests from licensing bodies and law enforcement agencies.
- Auditors & Legal Advisors: For compliance and audit purposes, under strict confidentiality agreements.
Outside of the cases listed above, superbetin does not share your data with any third parties. Every third party is bound by a data processing agreement with us and is required to uphold the same security standards.
Warning: Superbetin will never ask for your password or payment PIN via email, SMS, or phone. Any such communication is a sign of fraud.
💳5. Special Protection for Payment Data
Financial information is the most sensitive kind — and superbetin knows that well. That's why we apply additional layers of protection to all payment data.
- Mobile banking numbers are used solely during transaction processing and are stored in masked format.
- No card number or bank PIN is ever stored in full on superbetin's servers.
- Every transaction is secured using tokenization.
- Our payment system operates in compliance with PCI DSS standards.
- If an unusual transaction is detected, the system automatically places a temporary hold on the account and notifies the member.
If you notice any unauthorized transaction on your account, contact us immediately at support@superbetin.im.
🍪6. Cookie Policy
Superbetin uses cookies and similar tracking technologies on its website and app. Cookies are small data files stored on your device.
| Cookie Type | Purpose | Can it be turned off? |
|---|
| Essential Cookies | Login & Session Maintenance | No |
| Functional Cookies | Remembering Language & Preferences | Yes |
| Analytics Cookies | Understanding Usage Patterns | Yes |
| Security Cookies | Fraud Detection | No |
You can block optional cookies through your browser settings. However, disabling essential cookies may affect the platform's functionality.
🗄️7. How Long We Retain Your Data
Superbetin does not retain your data indefinitely. Retention periods are determined by purpose and legal requirements:
- Active Accounts: All data is retained for as long as your account remains active.
- Closed Accounts: After account closure, financial data is retained for 5 years in accordance with AML regulations.
- KYC Documents: Retained for 5 years after verification is complete.
- Transaction Records: At least 5 years (regulatory requirement).
- Support Conversations: Up to 2 years after the last conversation.
- Analytics Data: In anonymized form, with no fixed retention period.
Once legal obligations are fulfilled, superbetin securely deletes or anonymizes your data.
⚖️8. Your Data Rights
As a superbetin user, you have important rights over your own data:
1
Right to Access Your Data
You have the right to know what information superbetin holds about you. Request a copy through support and it will be provided within 30 days.
2
Right to Rectification
You may request corrections to any inaccurate or incomplete information. Identity-related changes may require verification.
3
Right to Deletion
You may request that your data be deleted where there is no legal obligation to retain it. However, AML-related data must be kept in accordance with applicable law.
4
Right to Restrict Processing
You may request that we stop using your data for specific purposes, such as opting out of marketing communications.
5
Right to Data Portability
You may request a copy of your data in a machine-readable format (CSV/JSON).
6
Right to Object
You may object to certain types of data processing at any time. You can also opt out of marketing emails or SMS messages whenever you choose.
To exercise any of these rights, email us at support@superbetin.im. We will respond within 30 business days of receiving your request.
👶9. Protection of Minors
Superbetin strictly does not provide services to anyone under the age of 18, and does not knowingly collect their personal information.
Age verification is mandatory at registration. If a minor's information is found in our system, superbetin immediately closes the account and deletes the associated data.
If you believe a minor in your household is using this platform, please notify our support team immediately.
🔒10. Technical Security Measures
Superbetin uses industry-leading technology to keep your information secure:
- SSL/TLS Encryption: All data transmissions are protected with 256-bit encryption.
- At-Rest Encryption: Sensitive data stored on our servers is also encrypted.
- Two-Factor Authentication (2FA): An extra layer of security on your account.
- Firewall & IDS: To prevent unauthorized access and defend against cyber attacks.
- Regular Security Audits: A third-party expert team audits our systems once every 6 months.
- Staff Training: Everyone with access to your data is trained in strict confidentiality practices.
In the event of a security breach, superbetin is obligated to notify affected users within 72 hours.
🔄11. Changes to This Policy
Superbetin may update this Privacy Policy from time to time. When changes are made:
- A notice will be posted on the platform before any significant changes take effect.
- The "Last Updated" date at the top of the policy will be revised accordingly.
- Continued use of the platform after any changes constitutes your acceptance of the updated policy.
Check this page regularly for updates. You will receive an SMS to your registered mobile number for any significant changes.